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Storage Engineer

Job Description:

· Provisioning, storage connectivity, allocation of storage to specific servers/applications.

· Incident and problem management, reporting and analysis.

· Assist to implement changes to the storage operational infrastructure, patch upgrade.

· Providing performance check, log analysis.

· Assist with operational documentation.

Requirement:

· Experience with x86 server, SAN/NAS Storage, Virtualization (VMWare), Cloud Computing.

· With knowledge of OpenStack architecture, Oracle or DB database/SAN/NAS storage architecture, data protect, DC disaster recovery.

· Huawei HCIA/HCIP or equivalent as advantage.

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Service Engineer

Company Overview:

A leading OEM vender of x86 servers, comparable to industry giants like Dell and HPE. Company is at the forefront of technology, dedicated to innovation and excellence in providing top-tier server solutions to a diverse range of clients.

Job Description:

Ensure the provision of high-level technical support and services to customers, address customer issues, and guarantee customer satisfaction.

In the Pre-sales phase, to conduct conceptual validation tests to verify the feasibility of products or solutions. Providing technical support and assisting in formulating and preparing bid documents.

Responsible for handling network security issues, ensuring proper resolution of problems. Providing critical security assurance tasks and regular inspections to ensure the stability and secure operation of the network.

Ensure products are delivered to customers as specified and conduct acceptance procedures to verify compliance with specifications and requirements.

Assist CSP (Customer Service Partner) and ASP (Authorized Service Partner) in strengthening their service capabilities, ensuring they can provide high-quality services to customers.

Manage and coordinate the work of partner ASPs, ensuring the accuracy and timeliness of order dispatch.

Conduct acceptance procedures for the work completed by partners to ensure service quality.

Other ad-hoc duties.

Requirement:

Diploma or higher of Computer Science/Information Technology or relevant.

Minimum 3 years of experience in relevant industry.

Position: Supply Chain Manager

Company Overview:

A leading OEM vender of x86 servers, comparable to industry giants like Dell and HPE. Company is at the forefront of technology, dedicated to innovation and excellence in providing top-tier server solutions to a diverse range of clients.

Job Description:

Coordinate with the supply chain to track production and shipment status, ensuring timely updates on product manufacturing and delivery progress.

Handle customs clearance, invoicing, and coordinate with Freight Forwarders (FF) to provide the necessary documentation for shipments, ensuring a smooth customs clearance process.

Invoice generation and collection of payments based on PO, ensuring accuracy and timeliness in financial transactions.

Establishment of the DDP (Delivery Duty Paid) system in the region, enhancing the capability for international trade deliveries in the region.

Manage and verify supplier-provided invoices and bills of lading, conducting acceptance procedures and confirmations.

Coordinate with external stakeholders and Channel Product Managers (PMs).

Manage and archive customs clearance documents to ensure compliance and regulatory adherence.

Manage spare parts warehouse and ensure inventory can meet the requirements of business development.

Manage the issuance and receipt of spare parts and monitor and maintain inventory balance.

Coordinate the scheduling of spare parts to ensure timely provision to relevant departments and projects when needed.

Other ad-hoc duties may be assigned.

Requirement:

Diploma or higher with minimum 3 years of supply chain experience.

B2B supply chain and operations management.

Position: Service Leader:

Company Overview:

A leading OEM vender of x86 servers, comparable to industry giants like Dell and HPE. Company is at the forefront of technology, dedicated to innovation and excellence in providing top-tier server solutions to a diverse range of clients.

Job Description:

Responsible for delivering and ensuring customer satisfaction both internally and externally.

Focusing on providing services, solving problems, and meeting customer needs.

Revenue management.

Implementation of the regional service system.

Establishing a frontline pyramid-shaped channel for customer issue feedback.

Requirement:

Diploma or higher of Business/Computer Science/Information Technology or relevant.

Strong problem solving, analytical and conceptual skills, with good communication skills.

Self-motivated and competitive.

Position: Solution Sales:

Company Overview:

A leading OEM vender of x86 servers, comparable to industry giants like Dell and HPE. Company is at the forefront of technology, dedicated to innovation and excellence in providing top-tier server solutions to a diverse range of clients.

Job Description:

Engage with clients to identify their requirements and propose suitable server hardware and software packages.

Work closely with the technical team to ensure that proposed solutions align with client expectations.

Stay updated on industry trends and advancements to offer cutting-edge solutions.

Develop and maintain strong relationships with clients, ensuring ongoing satisfaction and repeat business.

Demonstrate a strong results-oriented mindset, taking responsibility for end-to-end project outcomes and rapidly responding to customer requirements.

Requirement:

Diploma or higher of Computer Science/Information Technology or relevant.

Minimum 3 years of experience in relevant industry.

Basic foundational knowledge in IT (hyper converge, VMware vSphere, Hadoop, HPC etc.).

Prior experience or knowledge in Big Data and Artificial Intelligence (AI) will be highly regarded.

Strong communication and interpersonal skills.

Ability to work collaboratively in a team environment.

Proven track record in sales or a related field is preferred.